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What currency are the prices do I see in the site?
All prices are in USD.
I am not in love with my order, can it be returned? What if there is an issue?
For our coffee, 100% Money Back Guarantee. We stand behind every bag of Steamy Bean Coffee. If you are not 100% satisfied, we will refund your purchase. No questions asked.
Otherwise, for everything else we offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
What is the hole in the bag for?
Actually it's not a hole, but a one-way valve. It lets the coffee aroma seep through while preventing oxygen, moisture, and light getting through. This is how we keep it fresh during shipment and fresh in your house for storage.
What is espresso?Espresso is a method of brewing coffee, not a type of bean. Espresso brewing involves finely ground coffee and rich coffee crema. Light roasts, medium roasts, and dark roasts as well as single origins and blends can all be used to make good espresso. Many of the best coffee beans for espresso work with several coffee brewing methods, such as espresso machines, French presses, and drip coffee makers. You can choose from our wide range of coffee beans for the best cappuccino, Americano, or espresso shot.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please send use the contact page and let us know the issue.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at Info@Steamybean.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-7 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to make your experience excellent! Please send us an email to Info@Steamybean.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.